Shipping policy
Shipping and Delivery Policy
Last updated: 04/08/2026
This Policy forms part of our Terms of Service and should be read together with our Returns and Refund Policy.
Nothing in this Policy limits any right you have under Lebanese law, including Consumer Protection Law No. 659/2005.
Questions about a delivery? Email hello@drinkdayload.com with your order number.
1. WHERE WE DELIVER
We deliver across Lebanon.
| Zone | Areas covered | Delivery fee | Estimated time |
|---|---|---|---|
| Beirut | All areas | $5 | [1–2] working days |
| Mount Lebanon | All areas | $5 | [1–3] working days |
| North Lebanon | All areas | $5 | [2–4] working days |
| South Lebanon | Limited Areas | $5 | [2–4] working days |
| Bekaa | Limited Areas | $5 | [2–4] working days |
| Nabatieh | Limited Areas | $5 | [2–4] working days |
Free delivery on orders over $55
We do not currently ship outside Lebanon.
2. DELIVERY CHARGES
Delivery charges are calculated at checkout based on your delivery zone and shown to you before you confirm and pay. You will never be charged a delivery fee that was not displayed to you at checkout.
Charges are stated in US Dollars with the Lebanese Pound equivalent shown alongside, at the conversion rate displayed at checkout. You may pay the delivery charge in either currency.
3. PROCESSING TIME
Orders placed before 10 pm on a working day are processed the same day. Orders placed after that time, or on a Sunday or public holiday, are processed the next working day.
Our working days are Monday to Friday, excluding Lebanese public holidays.
Processing time is separate from delivery time. The estimates in Section 1 begin once your order has been dispatched, and you will receive a confirmation when that happens.
For orders paid by Whish or OMT, processing begins once we have received and verified your transfer, not when the order is placed.
4. HOW DELIVERY WORKS
We deliver through Road Runner.
Because street addressing in Lebanon is often informal, our courier will normally call you/WhatsApp you before arriving. Please keep the phone number on your order reachable on your delivery day.
When placing your order, give us as much detail as you can:
- Area and street;
- Building name, floor, and apartment number;
- A nearby landmark;
- Any access notes (gate codes, parking, concierge).
The more detail you provide, the fewer delays.
5. ADDRESS ACCURACY
You are responsible for giving us a complete, accurate delivery address and a reachable phone number.
If you notice a mistake, email hello@drinkdayload.com immediately. We can usually correct an address before dispatch at no cost. Once an order has been dispatched, a change may not be possible, and a redelivery charge may apply.
We are not responsible for a failed or delayed delivery caused by an incorrect or incomplete address, or by an unreachable recipient. This does not affect your rights under Section 10 or under our Returns and Refund Policy.
6. IF DELIVERY FAILS
If our courier cannot reach you or complete the delivery, we will attempt to contact you and rearrange.
We will make 2 delivery attempts over 10 days. If we still cannot deliver, the order returns to us and we will refund you, less the delivery cost actually incurred. We will email you before doing this.
If circumstances made it impossible for you to receive the order — illness, travel, road closures, a security incident in your area — tell us and we will hold it or rearrange without penalty.
7. RECEIVING YOUR ORDER
Anyone at your delivery address may accept the order on your behalf. If you need it handed to you personally, note that on your order and we will do our best to arrange it.
Please check the package before accepting it. You may inspect the outer packaging with the courier present. If the box is crushed, torn, wet, or otherwise visibly damaged, refuse the delivery — you pay nothing and we will send a replacement or refund you in full.
If you discover damage after accepting the delivery, photograph it and contact us within [NUMBER] days under Section 4 of our Returns and Refund Policy.
8. CASH ON DELIVERY
For cash-on-delivery orders, payment in full is due to the courier at the point of delivery, in USD or LBP. Please have the exact amount ready where possible — couriers may not carry change.
Our courier will not leave the order without collecting payment.
If you refuse a cash-on-delivery order for reasons other than visible damage, see Section 7 of our Returns and Refund Policy.
9. STORAGE AND HEAT
Our sachets are shipped in sealed, moisture-resistant packaging suited to normal transport conditions.
Once your order arrives, store it in a cool, dry place, out of direct sunlight. Lebanese summer temperatures can affect powdered supplements if they are left in a car, on a balcony, or in an unshaded delivery box for extended periods.
If your order was left somewhere hot before you collected it, and the powder has clumped hard, discoloured, or the sachets appear swollen or damp, do not use it — contact us and we will replace it.
We remain responsible for the condition of the product up to the point of delivery. Storage after delivery is your responsibility, but if you think something is wrong with what arrived, tell us and we will look into it rather than argue about where it happened.
10. DELIVERY TIMES ARE ESTIMATES — AND YOUR RIGHTS IF WE'RE LATE
The times in Section 1 are good-faith estimates, not guarantees.
If we miss a delivery date we specifically promised you, you may request either a replacement delivery or a full refund — your choice. This is your entitlement under Law No. 659/2005 and does not depend on our discretion.
Delays outside our control. Deliveries in Lebanon can be affected by road closures, security incidents, strikes, protests, fuel shortages, power and telecommunications outages, severe weather, and public holidays. We are not liable for delays caused by such events, but we will keep you informed. If a delay becomes unreasonable, you may cancel your order and receive a full refund, whatever the cause.
11. TRACKING
Once your order is dispatched, we will send you a confirmation by Email & WhatsApp with the courier's contact number.
If you have not heard from us within 7 working days of placing your order, email hello@drinkdayload.com and we will find out where it is.
12. RISK AND OWNERSHIP
Ownership of and risk in the products pass to you when the order is delivered to your address, or when you or someone at your address takes possession of it.
Until then, the products are our responsibility.
13. ORDERS THAT NEVER ARRIVE
If your order is marked delivered but you did not receive it, contact us within 143days. We will investigate with the courier. If we cannot confirm that it reached you, you receive a full refund or a replacement — your choice.
14. SPLIT DELIVERIES
If part of your order is out of stock, we will contact you before dispatch with the option to wait for the full order, receive what is available now and the rest later at no extra delivery cost, or cancel the unavailable items for a refund.
We will not split an order without telling you first.
15. CHANGES TO THIS POLICY
We may update this Policy. The version that applies to your order is the one published when you placed it.
16. CONTACT
Dayload hello@drinkdayload.com www.drinkdayload.com
Please include your order number in all correspondence.
