Terms of service

Terms of Service

Last updated: 04/08/2026

OVERVIEW

This website, www.drinkdayload.com (the "Site" or "Website"), is operated by Dayload ("Dayload," "we," "us," or "our"), a company established and operating in Lebanon. Throughout the Site, "we," "us," and "our" refer to Dayload, and "you" refers to you as an individual or, if you are entering into these Terms on behalf of an entity, that entity.

Dayload makes this Website available to you — including all information, tools, products, and services offered through it (collectively, the "Services") — conditioned on your acceptance of all terms, conditions, policies, and notices set out here.

These Terms are governed by Lebanese law, including Consumer Protection Law No. 659/2005 and Electronic Transactions and Personal Data Law No. 81/2018. Nothing in these Terms limits, waives, or excludes any right granted to you as a consumer under Lebanese law. Where any provision of these Terms conflicts with a mandatory provision of Lebanese consumer protection law, the law prevails and that provision shall be read down or severed accordingly.

By visiting the Site, purchasing from us, or checking a box indicating that you have read and agree to these Terms, you agree to be bound by them, together with any additional terms and policies referenced here or available by hyperlink. Please read them carefully before using the Site. If you do not agree, you may not use the Website or the Services.

These Terms apply to every user of the Site — browsers, customers, vendors, and contributors of content alike.

Any new features, products, or tools added to the Site are also subject to these Terms. The current version is always posted on this page. We may update or replace any part of these Terms by posting a revised version to the Website. If you hold an account with us, we will notify you by email of material changes. Continuing to use the Website after changes are posted constitutes acceptance of those changes, except that changes will not apply retroactively to orders already placed.

SECTION 1 — ELIGIBILITY AND USE OF THE SITE

Our products are intended for adults aged 18 and over. By placing an order, you confirm that you are at least 18 years of age. We do not knowingly sell to minors, and we may refuse or cancel any order where we have reason to believe the purchaser is under 18.

Creatine supplementation is not recommended for persons under 18. If you are a parent or guardian and believe a minor has purchased from us, contact hello@drinkdayload.com and we will cancel the order and refund it.

You may not use our products for any unlawful purpose, and you may not, in using the Services, violate any law applicable to you. You may not purchase products through the Site for the purpose of resale, wholesale, or redistribution without our prior written consent. You may not use bots or automated tools to place orders, and you may not attempt to defeat any technical measures we use to detect such activity.

You must not transmit any worm, virus, or other code of a destructive nature.

A material breach of these Terms may result in cancellation of pending orders and termination of your access to the Services.

SECTION 2 — PRODUCT INFORMATION, INGREDIENTS, AND HEALTH

What our products are

Dayload sells powdered food supplements in single-serving sachets, containing electrolytes and creatine monohydrate, intended to be dissolved in water and consumed as directed.

Our products are food supplements, not medicines. They are not intended to diagnose, treat, cure, or prevent any disease. Nothing on this Site, on our packaging, or in our marketing constitutes medical, nutritional, or clinical advice, and nothing we say is a substitute for consulting a qualified healthcare professional.

Food supplements should not be used as a substitute for a varied and balanced diet or a healthy lifestyle.

Regulatory status

Our products are regulated in Lebanon as food supplements under the supervision of the Ministry of Public Health. Our products are registered with the Lebanese Ministry of Public Health under registration number [NUMBER].

Read the label

The label on the sachet and outer packaging is the authoritative source of ingredient, dosage, allergen, and nutritional information. Formulations and suppliers may change. Where information on the Site differs from the label on the product you received, the label prevails. Please read it before use.

Warnings

Our products are not suitable for, and should not be used by:

Persons under 18 years of age;
Persons who are pregnant or breastfeeding;
Persons with kidney or liver disease, or any condition affecting renal function;
Persons taking prescription medication, without first consulting their doctor.

Do not exceed the recommended daily serving stated on the label. Creatine supplementation increases the body's water requirements — maintain adequate fluid intake while using our products. Discontinue use and seek medical advice if you experience an adverse reaction.

If you have any medical condition, allergy, or sensitivity, or are unsure whether our products are appropriate for you, consult a qualified healthcare professional before use.

Claims

Any statement we make about the effects of our products is a general statement about the ingredients and is not a promise of individual results. Results vary between individuals. We do not make, and you should not rely on, any claim that our products treat or prevent illness.

Images

We have made every effort to display our packaging accurately. We cannot guarantee your device's display of colour will be accurate.

Nothing in this section limits our liability under Articles 36 and 46 of Law No. 659/2005 in respect of consumer health and safety, which impose liability on the merchant for harm caused to consumer health and safety and require us to inform you of the risks a product may pose.

SECTION 3 — PRICES, TAXES, AND PAYMENT

Prices on the Site are stated in US Dollars (USD), which is the reference currency for your order.

You may pay in either USD or LBP.

Prices include applicable Value Added Tax. Delivery charges are displayed separately at checkout before you confirm your order. We will not charge you any fee that was not disclosed to you before you completed your order.

Prices are subject to change without notice, but a price change will not affect an order you have already placed and we have confirmed.

Payment methods

We accept:

Cash on delivery — payment in cash to the courier at the time of delivery, in USD or LBP;
Card payment online — processed by our payment provider Shopify Payments;
Whish Money Payments

Where you pay by card, you authorize us or our payment processor to charge the payment method you provide for the amount specified in your order, including delivery charges and applicable taxes.

Cash on delivery

For cash-on-delivery orders, payment is due in full to the courier on delivery. Please have the exact amount ready where possible.

You may inspect the outer packaging before paying. If the package is visibly damaged, you may refuse delivery at no cost to you. If you refuse delivery for any other reason after we have dispatched your order, we may charge you the delivery cost actually incurred on a future order, and we may decline to offer cash on delivery on subsequent orders. This does not affect your cancellation rights under Section 6.

Title to and risk in the products pass to you on delivery.

SECTION 4 — ORDERS AND ORDER ACCEPTANCE

Your order is an offer to purchase. A contract is formed only when we confirm acceptance of your order, typically by email or messaging confirmation.

We reserve the right to refuse or cancel any order, including where the product is unavailable, where there has been an error in the price or product description, where we suspect fraud or unauthorized use of a payment method, or where we suspect the order was placed for resale. If we cancel an order for which you have already paid, we will refund you in full.

We may limit the quantity purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase, delivery, and contact information, and to keep it up to date so that we can fulfil your order and contact you.

SECTION 5 — DELIVERY

We deliver all across Lebanon where civilian vehicles are accessible. Delivery timeframes displayed on the Site are estimates.

You must provide a complete and accurate delivery address and a reachable phone number. Because street addressing in Lebanon is often informal, we may contact you by phone or messaging to confirm your location. We are not responsible for failed delivery caused by an incorrect or incomplete address, or by a recipient being unreachable.

If we fail to deliver by the date we promised you, you may request a replacement delivery or a full refund, in accordance with Law No. 659/2005.

We are not responsible for delays caused by events outside our reasonable control, as described in Section 12.

SECTION 6 — CANCELLATION, RETURNS, AND REFUNDS

Your right to cancel

Under Lebanese consumer protection law, you have the right to cancel an online purchase within ten (10) days.

For reasons of hygiene and food safety, we can accept returns only where the outer box is unopened and the sachets inside are intact, unopened, and in resalable condition. We cannot accept the return of individual opened sachets, or of a box whose seal has been broken.

To cancel, contact us at hello@drinkdayload.com with your order number. We will confirm the return method. Refunds are issued to the original payment method, or by another method we agree with you, within 14 days of our receiving the returned product or of your cancellation, whichever is later.

Damaged, defective, or incorrect products

If a product arrives damaged, defective, expired, or is not what you ordered, contact us at hello@drinkdayload.com within 1 day(s) of delivery, with photographs where possible. You are entitled to a replacement or a refund. You do not bear the cost of returning a defective or incorrect product.

This section does not limit any statutory right you have under Law No. 659/2005.

SECTION 7 — PROMOTIONAL CODES

Discount and promotional codes entitle you to the stated offer on an online order. Enter the code at checkout before payment is taken and select "apply."

Codes are valid only on our Website, may be used only once per transaction, and may not be combined with any other promotion unless we state otherwise. Codes are non-transferable and hold no cash value. We may modify or withdraw a code at any time, except in respect of orders already placed. We may void an order and cancel a code where we reasonably believe it has been obtained or used fraudulently or in breach of these Terms.

SECTION 8 — INTELLECTUAL PROPERTY

All content on the Site — including the Dayload name and logo, text, graphics, photography, packaging design, product formulations, and software — is owned by Dayload or licensed to us, and is protected under Lebanese Law No. 75/1999 on the Protection of Literary and Artistic Property, Lebanese trademark law, and applicable international conventions.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Site or the Services, or use any Dayload trademark, without our express written permission.

Reporting infringement

If you believe content on our Site infringes your intellectual property rights, email hello@drinkdayload.com with:

Your name and contact details;
Identification of the work you say is infringed, and evidence of your ownership or authority to act;
Identification of the allegedly infringing material and where it appears on the Site;
A statement that you believe in good faith that the use is not authorized by the rights holder, its agent, or the law; and
A statement that the information in your notice is accurate.

We will review notices we receive and may remove or disable access to material at our discretion. We may terminate the account or access of any user who is the subject of repeated infringement complaints.

SECTION 9 — USER CONTENT, REVIEWS, AND SUBMISSIONS

If you send us ideas, suggestions, reviews, photographs, or other materials (collectively, "Comments"), whether at our request or on your own initiative, you grant us a non-exclusive, royalty-free, worldwide licence to use, edit, copy, publish, distribute, and translate those Comments in any medium, including in our marketing. We are under no obligation to keep Comments confidential, to pay compensation, or to respond.

You agree that your Comments will not infringe the rights of any third party, and will not be unlawful, defamatory, abusive, obscene, or contain malicious code. You may not use a false identity or mislead anyone about the origin of your Comments. You are solely responsible for your Comments and their accuracy.

You may not review a product you have not purchased, and you may not post irrelevant, false, or misleading photographs as part of a review. We may remove Comments that breach these Terms, but we do not remove reviews solely because they are negative.

If you send us a photograph or video in which you or another identifiable person appears, you confirm that you have the consent of every person shown for us to use that content as described above.

SECTION 10 — PROHIBITED USES

You may not use the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any applicable law or regulation; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, disparage, intimidate, or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, spider, crawl, or scrape; (j) to interfere with or circumvent the security features of the Site; or (k) to purchase products with the intent of reselling them or artificially creating scarcity.

We may suspend or terminate your use of the Services for any prohibited use.

SECTION 11 — THIRD-PARTY LINKS AND TOOLS

The Site may contain links to, or tools provided by, third parties that we do not control — including payment processors, delivery providers, and analytics services.

We are not responsible for the content, accuracy, products, or services of third parties, and we do not warrant them. Your use of any third-party tool is at your own risk, and you should review that third party's terms and privacy practices.

We are not liable for harm arising from transactions with third parties. Complaints about third-party products or services should be directed to that third party. This does not affect our own obligations to you as the seller of our products.

SECTION 12 — FORCE MAJEURE

We are not responsible for delay in, or failure of, performance caused by events outside our reasonable control, including natural disasters, epidemics, war, armed conflict, terrorism, civil unrest, strikes, road closures, fuel shortages, electricity or telecommunications outages, banking or payment system disruption, import restrictions, or acts of government.

Where such an event prevents us from delivering your order within a reasonable time, you may cancel the order and receive a full refund.

SECTION 13 — PRIVACY AND PERSONAL DATA

Your personal data is collected and processed in accordance with our Privacy Policy, available at [PRIVACY POLICY URL], and with Law No. 81/2018 on Electronic Transactions and Personal Data.

We collect the information necessary to process and deliver your order and, where you have consented, to send you marketing communications. You may withdraw consent to marketing at any time.

SECTION 14 — ACCURACY OF INFORMATION AND SITE AVAILABILITY

We aim to keep the Site accurate and current, but material on the Site is provided for general information. Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, delivery charges, or availability. We may correct any error and update or cancel orders where information was inaccurate, including after you have placed an order — in which case, if you have paid, we will refund you in full or offer you the option to proceed at the corrected price.

We do not guarantee that the Site will be uninterrupted, timely, secure, or error-free, and we may suspend or withdraw the Site at any time. We will give notice where reasonably practicable.

SECTION 15 — LIABILITY

We are responsible to you for loss you suffer that is a foreseeable result of our breach of these Terms or of our failure to exercise reasonable care and skill.

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for:

Death or personal injury caused by our negligence;
Harm to your health or safety arising from our products, in accordance with Articles 36 and 46 of Law No. 659/2005;
Fraud or fraudulent misrepresentation;
Defective products, to the extent provided by Lebanese law; and
Any other liability that cannot be excluded or limited under Lebanese law.

Subject to the paragraph above, and to the extent permitted by Lebanese law, we are not liable for loss of profit, loss of business, business interruption, or loss of business opportunity, and our total liability arising from any order is limited to the amount you paid for that order.

We do not supply our products for commercial or resale purposes, and we have no liability to you for any loss of profit, loss of business, or business interruption arising from such use.

Note: Article 26 of Law No. 659/2005 renders void any clause exempting a merchant from its obligations or requiring a consumer to waive statutory rights. This section is drafted to remain within those limits.

SECTION 16 — INDEMNIFICATION

You agree to indemnify and hold harmless Dayload and its officers, directors, employees, agents, and suppliers from any third-party claim, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party. This obligation does not extend to any claim arising from our own breach, negligence, or unlawful act.

SECTION 17 — TERMINATION

These Terms remain effective until terminated by you or by us. You may terminate at any time by ceasing to use the Site.

If you materially breach these Terms, we may suspend or terminate your access to the Services and cancel pending orders. You remain liable for amounts due up to the date of termination, and we remain liable to you for orders already accepted and paid for.

Obligations incurred before termination survive it, as do Sections 8, 9, 15, 16, 18, and 19.

SECTION 18 — GOVERNING LAW

These Terms and any contract formed under them are governed by and construed in accordance with the laws of the Lebanese Republic, including the Code of Obligations and Contracts, Consumer Protection Law No. 659/2005, and Electronic Transactions and Personal Data Law No. 81/2018.

SECTION 19 — DISPUTE RESOLUTION

Step 1: Contact us directly

Most problems can be resolved quickly. Before taking any formal step, please contact us at hello@drinkdayload.com with your order number, a description of the issue, and what you would like us to do. We will respond within 30 days and will try in good faith to resolve the matter with you.

Step 2: Consumer Protection Directorate

If we cannot resolve the matter between us, you may file a complaint with the Consumer Protection Directorate at the Lebanese Ministry of Economy and Trade, and refer the dispute to the Dispute Settlement Committee established under Law No. 659/2005. Nothing in these Terms restricts your right to do so.

Step 3: Mediation or arbitration

You and Dayload may agree to submit the dispute to mediation or arbitration seated in Beirut, conducted in [Arabic / English], in accordance with the Lebanese Code of Civil Procedure and, where the parties so agree, the rules of the Lebanese Mediation and Arbitration Center of the Chamber of Commerce, Industry and Agriculture of Beirut and Mount Lebanon.

This is an option, not an obligation. You are not required to arbitrate, and nothing in these Terms prevents you from bringing your claim before the competent Lebanese courts. Article 26 of Law No. 659/2005 provides that any clause prohibiting recourse to mediation or arbitration is an abusive clause and void; equally, we do not seek to compel you into arbitration or to deprive you of access to the courts.

Courts

Subject to any mandatory rule granting you the right to bring proceedings where you are domiciled, the competent courts of Beirut shall have jurisdiction over disputes arising from these Terms.

Note: Lebanese law does not provide for US-style class actions, so no class action waiver is included. A waiver of statutory consumer rights would in any event be void under Article 26 of Law No. 659/2005.

SECTION 20 — GENERAL

Severability. If any provision of these Terms is found unlawful, void, or unenforceable, it will be severed and the remaining provisions will continue in full force.

Entire agreement. These Terms, together with our Privacy Policy and any policies posted on the Site, constitute the entire agreement between you and us regarding your use of the Services, superseding any prior agreements or communications. This does not exclude liability for fraudulent misrepresentation.

No waiver. Our failure to enforce any right or provision does not constitute a waiver of it.

Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer our rights and obligations to another entity, and will notify you if we do; if you are unhappy with the transfer, you may cancel any undelivered order and receive a full refund.

Language. These Terms are published in English.

Interpretation. Headings are for convenience only. Ambiguities will not be construed against the drafting party.

SECTION 21 — CONTACT

Questions about these Terms should be sent to:

Dayload hello@drinkdayload.com www.drinkdayload.com

Dayload — Mobile and Messaging Terms

Last updated: 04/08/2026

The Dayload mobile messaging service (the "Messaging Service") is operated by Dayload. Your enrolment in the Messaging Service constitutes your agreement to these terms. We may modify or cancel the Messaging Service or any of its features, and may modify these terms, with notice to you.

Consent. By providing your mobile number and opting in, you agree to receive recurring SMS and/or WhatsApp messages from Dayload at that number. Messages may be sent using automated technology.

Message types. Service messages include order confirmations, delivery updates, and account alerts. Marketing messages include promotions, product launches, and cart reminders. You will only receive marketing messages if you have separately consented to them.

Consent is not a condition of purchase. You do not need to join the Messaging Service to buy from us, and participation is entirely voluntary.

Cost. We do not charge for the Messaging Service, but your mobile operator's standard message and data rates may apply. Message frequency varies. Check your plan with your operator.

Opting out. You may opt out at any time:

Reply STOP to any SMS from Dayload;
Reply STOP to any WhatsApp message from us, or block the sender;
Email hello@drinkdayload.com asking to be removed.

You will receive one confirmation message, after which no further marketing messages will be sent. You may continue to receive transactional messages about orders you have placed.

Help. For assistance, reply HELP to any message or email hello@drinkdayload.com.

Changing numbers. You agree to provide a valid mobile number. If you change your number, you must re-enrol with the new one. Messages you send to a sender ID or number we have changed may not reach us, and we are not responsible for honouring requests made in such messages.

Delivery. Mobile operators are not liable for delayed or undelivered messages. To the extent permitted by law, we are not liable for failed, delayed, or misdirected delivery of information sent through the Messaging Service.

Privacy. Your number and messaging preferences are processed in accordance with our Privacy Policy at [PRIVACY POLICY URL] and Law No. 81/2018.